Please let us know about your experience with DVassist. We’d love to hear from you.
At DVassist, we are committed to providing respectful, helpful, and responsive services to the needs of our clients and communities.
We believe the best way to improve our services is to listen to those who use them. Your feedback, including complaints, is a valuable resource that helps us enhance our quality and relevance.
DVassist is an open and accountable organisation. We are dedicated to treating everyone fairly and respectfully as we work with communities across regional, rural, and remote Western Australia.
If you need to make a complaint, our staff will ensure it is managed respectfully, recorded, responded to, and investigated. You can see our complaints process here.
You can provide feedback or make a complaint to DVassist by:
- Filling in the feedback form below.
- Providing feedback over the phone to our CEO: 0484 267 986
- Emailing our CEO at: ceo@dvassist.org.au
All feedback and complaints are handled confidentially, and if a response is required, we will respond within 30 days.
You can provide feedback anonymously; however, if you would like us to contact you about your feedback or follow up on a complaint, please leave your contact details.
We aim to provide a high-quality service and would like to know if you have any concerns. If we receive a complaint, services or support will not be stopped in any way.
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