Who is this course for?
Whether you are a social worker, case manager, counsellor, or support worker, you will encounter difficult situations at your workplace and in service delivery when a person presents with behaviour that appears ‘challenging’.
This short training uses a trauma-informed lens to view these behaviours as symptoms of maladaptive coping strategies. Trauma-informed responses and practices are explored; these are essential to building safe services and reducing the likelihood of difficult situations.
Practical trauma-informed de-escalation and intervention techniques that can be used in your everyday practice will also be provided.
Learning outcomes
After completing this short training, participants will be able to:
- Define trauma and how it can present as challenging behaviours
- Adopt trauma-informed practice that delivers safe and inclusive service environments
- Provide practical, safe and respectful de-escalation and intervention techniques
Duration
This online training, including the activity workbook, will take approximately 1 hour to complete. The workbook contains seven activities including several videos to watch.
You can complete the online course in one sitting or at intervals when convenient. You have unlimited access.
Self-care
As this course talks about difficult situations and trauma, please be aware that the content can prompt memories of trauma or other strong emotions. Please take breaks if you need to and practice self-care.
If you need to talk to someone, please seek support from a colleague or supportive person, or call 1800RESPECT or DVassist on 1800 080 083