DVassist Web Chat Support

For anyone seeking one to one support, we now offer both a telephone helpline and live Web Chat, with experienced counsellors responding.

Live Web Chat

NOW AVAILABLE 7 days a week, 7am to 12am AWST (except on public holidays).

In April 2021, we launched this web chat service – if it is safe to do so you can access the Web Chat by clicking on the yellow chat icon on the far bottom right of this screen.

If you live in regional, rural or remote Western Australia and you are experiencing family and domestic violence, you can now access silent support with our new Web Chat online support function. This service is ideal for times when a phone conversation is not possible and using text is a useful alternative option.

If it is safe for you to do so, you can access the Web Chat by clicking on the yellow chat icon on the far bottom right of this screen.

You can contact us on Web Chat if you:

  • are worried about your relationship and are not sure if what you are experiencing is family or domestic violence
  • are experiencing domestic or family violence
  • have experienced domestic and family violence and are wanting to chat to someone but cannot call
  • prefer to use a text-based format for conversations
  • are concerned that a friend or family member may be experiencing violence
  • would like assistance to find a local, state or national family and domestic violence support service

Or call us on our helpline 1800 080 083 for counselling support, also available 10am to 10pm weekdays, excluding public holidays.

What to expect when you contact us

We know that talking about family and domestic violence can be difficult, especially for the first time. When you contact DVassist, either via telephone or web chat, you  will be connected with a qualified and experienced counsellor who understands the unique challenges of experiencing family and domestic violence in regional, rural and remote Western Australia.

We will work with you to help identify what you can do and to connect you with the right support services if you’re ready to take that next step. We are a confidential and non-government service and you can remain anonymous if you want.

You can learn how to stay safe at home and find out more about safety planning and an escape bag checklist.

If you or someone you know is in danger, please call 000.


Quick Exit

Over the past two years DVassist has been offering a telephone and webchat counselling service as part of a pilot project funded by the Commonwealth Government.

The project is now complete and consequently our counselling services are no longer operating as of Friday 21 October 2022.

For 24-hour confidential information, counselling and support for family and domestic violence please call
1800 Respect on 1800 737 732.

For crisis support, including referrals to women’s refuges, please call Women’s Domestic Violence Helpline on
1800 007 339.

If you are in immediate danger
please call 000.