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Services Australia – Agent and Access Point

At an Agent and Access Point you can access all of the following services:

  • use internet enabled computers and printers
  • access free Wi-Fi without a password
  • get brochures and fact sheets
  • call us using the phone provided
  • use the phone claiming service
  • get reply paid Medicare envelopes
  • scan, copy, print and upload documents
  • verify identity documents

At an Agent you can also:

  • get help to set up and access digital services
  • get help with general questions about our payments and services
  • get a referral to other services.

State and National Government Financial Support Services

Services Australia – Crisis Payment

To get this you must:

  • be eligible for an income support payment from us
  • be in severe financial hardship
  • have an extreme life change. You can get it if you:
  • are experiencing family and domestic violence
  • get out after 14 days from prison or psychiatric confinement as a result of an offence
  • are a Humanitarian Entrant into Australia for the first time
  • go through a natural disaster not covered by the Disaster Recovery Payment
  • are in Australia when the event occurred, and when you submit your claim
  • are eligible for an income support payment.
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