Homeless Advisory Service

The Homeless Advisory Service provides information to primary and secondary homeless people that will assist them to seek their own accommodation.
 
The Advisory Service also takes calls from people who have shelter but do not have their own tenancy or lodgings.  In these cases the Homeless Advisory Service encourages clients to obtain bond assistance and to seek private rental accommodation.  Clients are given information about public and community rental housing through the Department of Housing and how they can apply for priority assistance.
  • Hours
    Monday to Friday, 9.00am to 5.00pm 
  • Phone 1800 065 892
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Entry Point Perth

Entrypoint Perth is a free assessment and referral service assisting people who are homeless or at risk of homelessness in Western Australia to access accommodation and support options. For individuals and families based in regional Western Australia, they can:

  • provide information on accommodation and support options to assist people to seek their own accommodation
  • assess individual circumstances of people and families experiencing domestic violence and, if eligible, provide formal referrals to crisis accommodation and support options
  • Hours Monday-Friday 9:00am-7:00pm Saturday 9:00am-5:00pm
  • Phone 1800 124 684
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DVassist Telephone Counselling Service

The DVassist counselling service is available Monday to Saturday, from 8 am to 10 pm, via free call 1800 080 083 or webchat to anyone living in remote, regional, and rural Western Australia. We provide information and support for women, men and young people living in remote, regional, and rural Western Australia experiencing family and domestic violence.
  • Hours
    Monday-Saturday: 8am - 10pm
  • Phone 1800 080 083
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CWA of WA Sir James Mitchell Fund

The Sir James Mitchell Fund is used to assist those who may need a helping hand. Applications for assistance are considered on an individual basis and are completely confidential. Assistance is in the form of IGA food cards, health expenses and other general assistance. It does not assist with whitegoods, rental bonds and arrears, utility bills (electricity, gas, water etc), car registration/maintenance, travel or funeral expenses.

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Crisis Care Helpline

Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. Call the Crisis Care Helpline when:

  • You need someone to help sort out a serious problem.
  • You are concerned about the wellbeing of a child.
  • You are escaping domestic violence and need help.
  • You are homeless.
If you have concerns about a child’s wellbeing, please contact the Central Intake Team on 1800 273 889 or email cpduty@cpfs.wa.gov.au
Translating and interpreting services available on 13 14 50
  • Hours 24 Hours, 7 Days
  • Phone (08) 9223 1111
  • Phone 2 1800 199 008
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Citizens Advice Bureau

Citizens Advice Bureau (CAB) provide information and referral, a low-cost legal advice service on a wide range of issues, and a mediation service.

Their services include:

  • Free information on a wide range of issue
  • Low-cost Legal Advice
  • Low-cost mediation and dispute resolution
  • Free Tax Help (July – October)
  • Assistance with WA NILS (No Interest Loan Scheme) Applications
  • Justice of the Peace
  • Probate Assistance
  • Preparation of Family Court documents
  • Letters of Administration
  • Wills
  • Enduring Powers of Attorney
  • Enduring Powers of Guardianship
  • Hours Monday - Friday 9:30am-4:00pm (excluding public holidays)
  • Phone (08) 9221 5711
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Anglicare WA – StandBy Suicide Response

The StandBy program is focused on supporting anyone who has been bereaved or impacted by suicide at any stage in their life, including:

  • Individuals
  • Families
  • Friends
  • Witnesses
  • First Responders
  • Service Providers

StandBy is accessible 24 hours a day, seven days a week, providing free face-to face and/or telephone support at a time and place that is best for each individual.

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Alcohol and Drug Support Line

Confidential, non-judgemental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use.

  • Hours 24 hours, 7 days a week
  • Phone 1800 198 024
  • Phone 2 (08) 9442 5000
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Aboriginal Family Legal Services

Aboriginal Family Law Service assists Aboriginal and Torres Strait Islander people live free from family violence and sexual assault. We not only offer free legal services, but community education and early intervention and prevention programs as well.
 
Services offered include:
• Family Law
• Child Protection
• Criminal Injury Compensation
• Family Violence Restraining Orders
• Non-legal Support
• Social Support
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1800RESPECT

1800RESPECT is a national sexual assualt and domestic violence counselling service.

1800RESPECT provide support and counselling for:

  • People experiencing, or at risk of experiencing, sexual assault, domestic or family violence
  • Their friends and family
  • Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence.

They can be contacted by phone or online chat, 24 hours a day, seven days a week.

  • Hours 24 Hours, 7 days a week
  • Phone 1800 737 732
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Sexual Assault Resource Centre

The Sexual Assault Resource Centre (SARC) is the 24-hour emergency sexual assault (rape crisis) service in metropolitan Perth.
 
SARC provides:
• Emergency services including medical, forensic and counselling support, up to 2 weeks after a sexual assault
• Counselling services for recent and past sexual assaults, rape and child sexual abuse
• Advice for health professionals about to see a patient following a sexual assault 
• Education and training for professionals 
 
SARC services are available to:
• People of all genders
• People 13 years of age and older 
• People affected by sexual assault, including rape and sexual abuse 
• Family members and partners of a person who has experienced sexual violence
 
To request a counselling appointment, telephone between 8:30am and 4:30pm.
(08) 6458 1828
  • Hours
    24 hours a day, 7 days a week
  • Phone 08 6458 1828
  • Phone 2 08 6458 2222
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Emergency Relief and Food Access Service

The Emergency Relief and Food Access Service is here to support you in identifying and applying for help.
 
Emergency Relief assistance is available to support you if you:
 
• are struggling to put food on the table
• are facing overdue bills
• have used  your savings to pay for daily expenses
• have experienced a reduction in income
 
You may be eligible for emergency relief even if you’re not receiving Centrelink income support.
 
If you are unable to make a phone call, please lodge an online enquiry on their website. 
  • Hours
    Monday to Friday: 9am - 5pm 
    (excluding Public Holidays)
  • Phone 1800 979 777
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Council On The Ageing (COTA)

Working towards an equitable, just and inclusive society where older people can flourish. COTA offer resources for various aspects of life for older adults, including elder abuse. 
  • Hours
    9am-4pm
  • Phone (08) 9472 0104
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For When

Mental Health support for new and expecting parents. A judgement-free, national support and referral service by those who understand your needs at a time of change when becoming a parent. 
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Peer Pathways

CoMHWA’s Peer Pathways project is a West Australian, Statewide helpline for people with mental health challenges to find the supports needed to promote mental and physical wellbeing. Our Peer Navigators will assist you, your family and your carers to navigate services across the State.
  • Hours
    Monday-Friday: 9am-5pm
  • Phone (08) 9477 2809
  • Phone 2 1800 552 002
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Here for You

A state-wide, confidential, non-judgemental, telephone service giving a single point of contact for anyone concerned about their own or another person’s alcohol and other drug use and/or mental health issues.  Contact is one-to-one with a qualified counsellor or professional peer practitioner based in WA. Peer practitioners have a lived experience of alcohol and other drug use and/or mental health issues and recovery and are trained to use their experiences to support individuals living with similar issues. Provided by the Mental Health Commission of WA.
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WA AIDS Council

The Council provides counselling, wellness, referral, general and financial assistance to people living with HIV
  • Hours
    Monday - Friday 9am - 5pm
  • Address 664 Murray St
    West Perth, WA 6005
  • Phone 08 9482 0000
  • Phone 2 1800 671 130
  • Email hello@waac.com.au
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Living Proud LGBTI: Mental Health Emergency

As WA’s main LGBTI community service our focus is on providing essential services to the gay, lesbian, bisexual, trans* and intersex communities, including our peer counseling, phone line, health and wellbeing initiatives and community capacity building.
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Living Proud

WA’s main LGBTI community service their focus is on providing essential services to the gay, lesbian, bisexual, trans* and intersex communities, including their peer counselling phone line, health and well-being initiatives and community capacity building. They also offer a number of training options for professionals including the Opening Closets Mental Health training and other half and full-day workplace training in order to improve accessibility for LGBTI people.
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Advocare

 Advocare’s purpose is to support and protect the rights of older people in Western Australia.All of their services are free, confidential. They can assist you by providing:
  • Advocacy and support – walking alongside you every step of the way
  • Information – providing free information about your rights and access to aged care services
  • Education – raising awareness and understanding of the rights of older community members, the assistance and support available, and how to access aged care services
  • The WA Elder Abuse Helpline – if you are at risk of, or experiencing elder abuse, contact our free and confidential helpline on 1300 724 679.
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