The refuge operates 24 hours 7 days per week, the support staff are contactable on 1800 353 122. This is a free and confidential service. This number can be use for telephone support and counselling, to obtain transport to get to safe accommodation or information packages on family and domestic violence.
If crisis accommodation is required and the refuge is full, the worker may be able to obtain alternative accommodation. The refuge is monitored daily with a duress alarm system and safety gates to ensure safe supported accommodation.
The worker may be able to be of assistance in regards to court appearances for violence restraining order or family court issues. The worker can provide basic counselling and outreach support if accommodation is not required. The refuge provide programs for women on budgeting, goal setting, safety plans, the effects family and domestic violence has on children, self esteem and the cycle of violence.