Whether you are a social worker, case manager, counsellor, or support worker, you will encounter difficult situations at your workplace and in service delivery when an individual presents with behaviour that appears ‘challenging’.
This 90-minute training uses a trauma-informed lens to view these behaviours as symptoms of maladaptive coping strategies. Trauma-informed responses and practices are explored; these are essential to building safe services and reducing the likelihood of difficult situations.
Practical trauma-informed de-escalation and intervention techniques that can be used in your everyday practice will also be provided.
Learning outcomes:
- Define trauma and how it can present as challenging behaviours
- Adopt trauma-informed practice that delivers safe and inclusive service environments
- Provide practical, safe and respectful de-escalation and intervention techniques
Who Should Attend:
This training is ideal for social workers, case managers, counsellors, support workers, and other frontline professionals who may encounter challenging behaviours in their roles and are seeking trauma-informed strategies to respond safely and effectively.
