Who is this training for?
This training is designed to assist staff working with clients experiencing family and domestic violence (FDV) in recognising a crisis and implementing an appropriate crisis intervention response. It covers communication and active listening skills that are critical to support clients in crisis. Participants will learn to apply trauma-informed principles to their responses and support when working alongside clients in crisis. A six-step crisis intervention model is introduced that FDV staff can employ when assisting clients through their crisis situation.
Learning outcomes
By the end of the session(s), participants will be able to:
- Define a crisis, crisis intervention, and recognise crisis precipitators
- Demonstrate communication and active listening skills critical to support people in crisis
- Apply good practice approaches when working alongside clients in crisis
- Employ crisis intervention techniques to support the client through their crisis situation
Duration
This online training, including the activity workbook, will take approximately 45 minutes to 1 hour to complete. The workbook contains six activities.
You can complete the online training in one sitting or at your convenience. You have unlimited access.
Self-care
Content Warning – Self-Care
This training includes discussions of trauma and lived experiences of violence, which may be distressing for some participants. Please take breaks if needed and practice self-care. If you need to talk to someone, please seek support from a colleague or trusted person, or call 1800 RESPECT (1800 737 732) or DVassist on 1800 080 083.
