What do we do?

Domestic Violence Help WA

DVassist is a unique and innovative organisation that addresses the complex issue of abusive relationships in regional, rural and remote areas of Western Australia. Our journey began in 2017 when our founder, Esperance-based author Fleur McDonald, established an online information directory of family and domestic violence services called Breaking the Silence. During her frequent travels she had many conversations with people which demonstrated a need for a service that specifically provided people living in regional, rural and remote communities information about the options available to them when seeking advice and practical support.

Thanks to a Commonwealth Government grant we have been able to launch a telephone counselling service, an interactive website with live Web Chat and a comprehensive online information hub initially focusing on 16 regional areas of Western Australia covering the East and West Kimberly, Pilbara, Wheatbelt, Goldfields-Esperance, Great Southern, Geraldton and some parts of the South West. The pilot project was successfully completed and subsequently the Counselling service was closed in October 2022.

OUR SERVICES

We assist people who are experiencing family and domestic violence in regional, rural, and remote WA to make informed choices that enhance their personal safety, and we help those using violence to make positive behavioural choices and end their abuse of others. Our support extends to assisting family members and friends of those impacted by violence.

Online Information Hub and Service Directory

Our custom built online information hub provides RRR focused information and assistance for people experiencing violence, and their family and friends, whatever stage they are at in relation to family and domestic violence.

The online directory provides easy to access information for the areas we are funded in RRR WA for people experiencing violence to find local and national/state assistance for a range of services related to family and domestic violence from crisis support, emergency accommodation, counselling, legal and financial advice, aged care, LGBTIQ+, multicultural,  through to mental health and alcohol and drug support services. It is updated regularly by the DVassist team.

OUR PURPOSE

To provide access to counselling and support services for anyone impacted by family and domestic violence in regional, rural, and remote Australia.

OUR ASPIRATION

To stand beside and empower those impacted by family and domestic violence.

OUR STRATEGIC OBJECTIVES

Quality Services

Our client focused, independent services are innovative and reflect leading family and domestic violence practice.

Knowledge Source

We will gather evidence of the needs of people in RRR Australia to influence change.

Brand Recognition

We will ensure that regional, rural and remote Australia knows, trusts and recommends DVassist.

Partnerships

We will seek and nurture mutually beneficial partnerships that enable us to deliver our strategy and expand our services.

Our Team

We will have credible, skilled and experienced people delivering the governance, leadership and services of DVassist who understand RRR Australia.

Financial Sustainability

We will have a sustainable business model that is financially responsible, identifies opportunities and manages key risks.

Our Values.

The DVassist client is at the centre of everything we do. Our ten core values are:

  1. Respect for the dignity of those we serve
  2. Compassion for others
  3. The absence of judgement in all our actions
  4. Belief in empowerment
  5. Understanding of vulnerability
  6. Importance of collaboration
  7. Genuine empathy for others
  8. Commitment to achieving social change
  9. Ensuring accuracy of available data
  10. Consistent delivery of high quality advice and support

Who we help?

Our primary focus is supporting anyone in regional Western Australian who is facing or experiencing domestic violence, regardless of age, gender, sexuality, religion, ethnicity or ability.

Unfortunately, we cannot provide assistance to people outside Western Australia.  If you are outside Western Australia, please contact your nearest state domestic violence support service.

DVassist is a Registered Charity (Public Benevolent Institution entity subtype) with the Australian Charities and Not-for-profits Commission. It is endorsed by the Australian Taxation Office as a Deductible Gift Recipient (DGR). All donations over $2 are tax deductable.

Quick Exit
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Over the past two years DVassist has been offering a telephone and webchat counselling service as part of a pilot project funded by the Commonwealth Government.

The project is now complete and consequently our counselling services are no longer operating as of Friday 21 October 2022.

For 24-hour confidential information, counselling and support for family and domestic violence please call
1800 Respect on 1800 737 732.

For crisis support, including referrals to women’s refuges, please call Women’s Domestic Violence Helpline on
1800 007 339.

If you are in immediate danger
please call 000.

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