Specialist counselling service to tackle family and domestic violence in regional WA

Specialist counselling service to tackle family and domestic violence in regional Western Australia.

A specialist telephone counselling service is part of a new frontline response to tackle family and domestic violence in rural, regional, and remote Western Australia.

Launched today (1 October 2020) in Perth by Assistant Minister for Regional Development and Territories, and Federal Member for Forrest, Nola Marino, the call centre is the second phase of a unique pilot program by non-profit organisation DVassist.

The launch coincides with the introduction of the Family Violence Reform Bill which makes strangulation and suffocation a criminal offence in Western Australia with penalties of up to seven years imprisonment.

Funded through a Federal Government grant, DVassist focuses on 16 Western Australia towns in the Kimberley, Pilbara, Goldfields, Great Southern, Wheatbelt, and South West regions.

The call centre, and recently launched online services directory, provide information and support tailored to where people live in regional, rural, and remote areas.

The DVassist services are also cognisant of the specific challenges facing women and men in country towns impacted by family and domestic violence.

These include social isolation, fear of community gossip, physical distance from services, a lack of privacy, and a commonly held view that ‘you don’t talk about family problems, you just tough it out.’

DVassist Founder, Fleur McDonald, said the call centre is operated by qualified specialist family and domestic violence counsellors. They bring strong knowledge from regional, rural, and remote communities to their role.

“They understand the genuine fears people in close-knit country communities have about seeking help form family and domestic violence,” she said.

“Their knowledge of the different regional areas means they can also recommend safety plans based on the availability or lack of appropriate local services.”

While the call centre is initially offering single-session counselling, DVassist will transition to multi-session counselling and case management in the future.

“This is important as it means people requiring help don’t need to repeat their story from scratch each time they call the service,” said Fleur.

“We can support people on their journey in the longer term as family and domestic violence is rarely a one-off incident.”

The DVassist counselling service is available on free-call 1800 080 083.

It operates from 10 am to 7 pm, Monday to Friday, with plans to extend it to 10 am to 10 pm, seven days a week in 2021.

Planning is also underway to develop a program for people who are using violence.

Key Points

  • DVassist is a family and domestic violence information and support service for regional, rural, and remote Western Australia.
  • Its call centre provides confidential telephone counselling by qualified, experienced staff.
  • DVassist will initially provide single session counselling and referrals to local services within 16 pilot areas in Western Australia.
  • In the future, it will offer multi-session counselling and case management and develop a specific offering for people using violence.
  • The DVassist counselling service is available from 10 am to 7 pm, Monday to Friday, with plans to extend it to 10 am to 10 pm, seven days a week in 2021.

Contact: Carla Shearman at The PR Collaborative on 0418140220.

Quick Exit

Over the past two years DVassist has been offering a telephone and webchat counselling service as part of a pilot project funded by the Commonwealth Government.

The project is now complete and consequently our counselling services are no longer operating as of Friday 21 October 2022.

For 24-hour confidential information, counselling and support for family and domestic violence please call
1800 Respect on 1800 737 732.

For crisis support, including referrals to women’s refuges, please call Women’s Domestic Violence Helpline on
1800 007 339.

If you are in immediate danger
please call 000.