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Your Toolkit

The Financial Toolbox Women provides support to women and their children facing, or having faced, domestic violence and/or financial abuse. The Your Toolkit team does not provide direct support to individuals, but the website provides details for contacting  support services and help lines and women’s refuges.
 
The website includes information on: 
• Checklist of documents you need to take with you when leaving a relationship 
• How can your bank or financial advisor help if you are preparing to leave?
• Centrelink support payments and services
• Financial assistance for living costs
• Tenancy Information and Laws
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Women’s Legal Service WA

The Women’s Legal Service WA is a free community legal centre providing legal advice, support and advocacy to WA women experiencing disadvantage. They can assist women with:

  • Family law (parenting related matters, divorce and some property settlement matters through their Legal Clinic)
  • Family violence (identifying and responding to family violence and restraining order matters)
  • Protection and care (matters involving the Department of Communities Child Protection and Family Support Division)
  • Criminal injuries compensation (where it relates to family violence, assault or sexual assault).
  • Hours Monday-Thursday 9:30am-4:00pm
    Friday 9:30am-1:00pm
  • Phone 1800 625 122
  • Phone 2 (08) 9272 8800
  • Email info@wlswa.org.au
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Women’s Domestic Violence Helpline

The Women’s Domestic Violence Helpline is a state wide 24 hour service. This service provides support and counselling for women experiencing family and domestic violence. This includes:

  • Phone counselling
  • Information and advice
  • Referral to local advocacy, support services, and safe accommodation if required
  • Support in escaping situations of family and domestic violence
  • Hours 24 hour, 7 days
  • Phone (08) 9223 1188
  • Phone 2 1800 007 339
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WESNET – Safe Connections

The Safe Connections program provides tech-abuse advice to women who are experiencing technology-facilitated abuse as well as being able to provide women (and children) affected by domestic, family or sexual violence with a free Safe Connections phones and top-up credit (eligible clients can top-up 3 times in the financial year).

They also provide tech-abuse advice where they can organise appointments with one of our tech experts.

  • Phone 1800 937 638
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Western Australia Police Force

If life is at threat, call 000 immediately. If you need to report a breach of a Family Violence Order, or require Police attendance, please call 131 444. Questions you may be asked:

  • The address where the incident is taking place.
  • Your name and telephone number.
  • The offender’s name, age and date of birth.
  • Are there any weapons involved? Are you able to describe them?
  • Are you the victim? If no, what’s the victim’s name?
If the incident is occurring while you are talking to the operator, stay on the telephone. Your safety is paramount to us.
 
Police can also issue a Police Order, help you to get a Restraining Order, find a refuge or alternative accommodation. They can also refer you to support agencies such as Crisis Care, counselling services and legal services such as the Legal Aid Domestic Violence Legal Unit. The police will take all measures possible to ensure the victim and children’s welfare and safety is not compromised. They are also committed to ensuring that the perpetrators are held accountable.
  • Hours
    24 Hours, 7 Days
  • Phone 131 444
  • Phone 2 131 444
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WAConnect

WAConnect is a free directory for service providers, and people looking for assistance. Users can search for food relief, financial counsellors, and emergency accommodation, among other services, and get a list of services that can provide assistance in the location that is convenient.
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WA Poisons Information Centre

The WA Poisons Information Centre (WAPIC) is an emergency phone service to the states of Western Australia and South Australia and the Northern Territory providing management advice in cases of suspected poisoning and known poisonings. Advice is also provided on drug information and poisoning prevention.

  • Hours 24 hours, 7 days
  • Phone 13 11 26
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Victim Support Service

The Victim Support Service provides free, confidential counselling and support services for all victims of crime. These services are provided by professional counsellors and trained volunteers. Services available to victims of crime include:

  • Counselling and Support
  • Providing information and referrals to other support services
  • Helping victims write a victim impact statement
  • Preparing and supporting victims during a court case
  • Helping victims obtain information on the status of police investigations
  • Providing support when making an application for a restraining order
  • Providing information about criminal injuries compensation
  • Helping victims understand their rights within the criminal justice system
  • Providing information on the status of convicted offenders in WA, through the Victim Notification Register
 
  • Hours
    Monday to Friday: 9am - 4pm
  • Address Balmoral Road
    Karratha, WA 6714
  • Phone (08) 9143 1877
  • Email vss@justice.wa.gov.au
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Telehealth

Telehealth is a free, health appointment by video conference, connecting you with your medical specialist, allied health professional or nurse.
 
People in regional Western Australia can use videoconferencing to attend appointments with their clinician in Perth or another location. In some cases, it is also available to people in the city who find it hard to get to their health professional.
 
Some of many services available with telehealth include:
• Allied health services
• Hospital in the Home (HITH)
• Mental health
• Paediatric services
• Pain management
• Women’s health services
• Preparation for childbirth and parenting
  • Phone 1300 367 166
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The Job Shop

The Job Shop is a regional recruitment agency offering a range of employment options for temporary workers and Australian residents.

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StepUp Loans

StepUP is a low interest loan for people on low incomes who have difficulty accessing credit from a bank. You can borrow from $800 – $3,000 with up to three years to pay it back. There are no fees.
 
To qualify you must:
 
• Have a Health Care Card/Pension Card, or receive Family Tax Benefit A
• Reside in your current premises for more than 3 months
 
Find your local StepUp Loan provider on the website.
  • Hours
    Monday to Friday: 9am - 4pm
  • Phone 13 64 57
  • Phone 2 (08) 9263 2199
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Suicide Call Back

Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide. Suicide Call Back Service services include telephone chat services, online chat and video chat.

  • Hours 24 Hours, 7 days a week
  • Phone 1300 659 467
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Services Australia – Farm Household Allowance

A payment for farming families in financial hardship. To get this you must:

  • be a farmer or partner of a farmer, who spends a major part of your time and capital, working on the farm
  • meet the income and assets test limits
  • meet mutual obligation requirements. To get Farm Household Allowance (FHA) you must meet all the following:
  • be a farmer or partner of a farmer
  • be 16 years or older
  • contribute labour and capital to an Australian farm, or are the partner of a farmer who does
  • have income and assets below certain amounts
  • have had less than 4 years of FHA in the specific 10-year period.
  • Hours Monday-Friday 8:00am-8:00pm
  • Phone 132 316
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Samaritans

The Samaritans provides telephone counselling for all sorts of worries so that you can feel completely comfortable in sharing what you are going through. 
The volunteers are here for you – and aren’t afraid to talk abut sensitive and difficult subjects including, but not limited to:
 
• Relationship or family problems
• Loss and bereavement
• Financial worries or job-related anxiety
• School, college or study-related stress
• Illness – your own or someone you care for
• Addiction or substance abuse
• Thoughts of suicide
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SEEK Australia

SEEK is a diverse group of companies that have a unified purpose to help people live more fulfilling and productive working lives and help organisations succeed. 
SEEK is an online employment marketplace. Find jobs and career related information throughout Australia.
  • Hours
    Monday to Friday: 7am - 7pm AEDT
  • Phone 1300 658 700
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SANE Help Centre

The SANE Help Centre provides counselling support, information and referrals to adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress. 
 
SANE services include:
• Telephone counselling
• Online chat service
• Email counselling 
• Support and community forums.
  • Hours
    Monday-Friday 10:00am - 10:00pm AEST
  • Phone 1800 187 263
  • Phone 2 03 9682 5933
  • Email helpline@sane.org.au
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Services Australia – Crisis Payment

A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
 
To get any of these payments, you must meet all of the following:
 
• Be in severe financial hardship
• Get, or, be eligible for an income support payment or ABSTUDY Living Allowance
• Be experiencing an extreme circumstance.
To be eligible, you must be experiencing 1 of the following:
• You or someone you’re caring for are required to quarantine or self-isolate due to COVID-19
• You’ve experienced an incident of family and domestic violence
• You’ve had to leave your home because of a natural or other disaster not covered by a disaster relief payment
• You’ve arrived in Australia as a Humanitarian Entrant for the first time
• You were released from prison or psychiatric confinement.
  • Hours Monday-Friday 8:00am-5:00pm
  • Phone 132 850
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Safe at Home Domestic Violence Outreach program

The Safe at Home Domestic Violence Outreach program is a telephone support service to help men bring about positive behaviour changes in their lives to develop respectful relationships with their partner, ex-partner and children.

The Safe at Home Domestic Violence Outreach program provides:

  • Assistance to men to gain an understanding of their part in the cycle of violence and in taking responsibility for their use of violence and abuse;
  • Referrals and links to individual and group programs suiting the individual circumstances and needs of participants attempting to make sustainable behavioural changes;
  • A collaborative approach to developing strategies and plans to assist men make decisions to best build stronger families.

Who Can Safe at Home Domestic Violence Outreach Help?

Our Safe at Home Domestic Violence Outreach program is available to all men living within WA who are ready and willing to make long-term behavioural changes.

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Rurallink

Rurallink gives easy telephone access to experienced community mental health staff, with a focus on supporting people with mental health issues.

It is a confidential service that meets the needs of the community and delivering continuous care and support where needed. The service provides a single point of contact providing information, advice, assessment, and where required, referrals to other mental health services.

  • Hours Monday-Friday 4.30pm-8:30am
    Saturday-Sunday 24 Hours
  • Phone 1800 552 002
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Rural West

Rural Financial Counselling Services WA (RFCS WA) services are available to:

  • All types of farming including livestock, grain, fruit and vegetables
  • Professional fishing
  • Forestry
  • Small rural businesses that support these industries, such as fencing, harvesting, spraying or stock management contracting.
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