Services Australia – Agent and Access Point

At an Agent and Access Point you can access all of the following services:

  • use internet enabled computers and printers
  • access free Wi-Fi without a password
  • get brochures and fact sheets
  • call us using the phone provided
  • use the phone claiming service
  • get reply paid Medicare envelopes
  • scan, copy, print and upload documents
  • verify identity documents

At an Agent you can also:

  • get help to set up and access digital services
  • get help with general questions about our payments and services
  • get a referral to other services.
Quick Exit
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Over the past two years DVassist has been offering a telephone and webchat counselling service as part of a pilot project funded by the Commonwealth Government.

The project is now complete and consequently our counselling services are no longer operating as of Friday 21 October 2022.

For 24-hour confidential information, counselling and support for family and domestic violence please call
1800 Respect on 1800 737 732.

For crisis support, including referrals to women’s refuges, please call Women’s Domestic Violence Helpline on
1800 007 339.

If you are in immediate danger
please call 000.

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