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If you are in a domestic and family violence crisis, below is a list of crisis services, including local police, domestic violence police units, ambulance services, local hospital services, and fire and emergency services. If you cannot find local crisis support services for your area, you can find a list of state and national support services at the bottom of this page.

Albany Police

Albany coverage includes: Albany, Bayonet Head, Big Grove, Bornholm, Centennial Park, Cheynes, Collingwood Heights, Collingwood Park, Cuthbert, Drome, Elleker, Emu Point, Frenchman Bay, Gledhow, Gnowellen, Goode Beach, Green Range, Green Valley, Kalgan, King River, Kojaneerup South, Kronkup, Lange, Little Grove, Lockyer, Lower King, Lowlands, Manypeaks, Marbelup, Mckail, Mettler, Middleton Beach, Millbrook, Milpara, Mira Mar, Mount Clarence, Mount Elphinstone, Mount Melville, Nanarup, Napier, Nullaki, Orana, Palmdale, Port Albany, Redmond, Redmond West, Robinson, Sandpatch, Seppings, South Stirling, Spencer Park, Torbay, Torndirrup, Walmsley, Warrenup, Wellstead, West Cape Howe, Willyung, Yakamia, Youngs Siding.

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Albany Health Campus

The Albany Health Campus Emergency Department has its own 24/7 entrance for fast access.

Hospital reception opening hours 6:30am-8:30pm.

Please go to reception for directions and appointments.

  • All allied health
  • Pharmacy
  • Specialist clinics
  • Continence
  • Wound clinic
  • Hospital in the Home
  • Urology and stomal therapy
  • McGrath Breast Care Nurse
  • Cancer nurse coordinator
  • SolarisCARE Cancer Support Centre
  • Community Mental Health Services

Entrance off Hardie Road.
If you need advice regarding your appointment, please telephone (08) 9892 2440.

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St John Ambulance Service Albany

St John Ambulance is responsible for receiving all State-wide emergency triple zero (000) calls requiring ambulance attendance.

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South West Family and Domestic Violence Team

The WA Police can help you with a police order. A Police Order provides temporary but instant protection for a person who is being threatened, harassed or intimidated. It provides temporary relief to allow the opportunity for a person to attend court to obtain a Restraining Order.

They can also help you to get a Restraining Order, find a refuge or alternative accommodation. They can also refer you to support agencies such as Crisis Care, counselling services and legal services such as the Legal Aid Domestic Violence Legal Unit.

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Albany Women’s Centre – Anglicare WA

Albany Women’s Centre offers women, with or without children, affected by family and domestic violence a safe refuge and support services. Services include:

  • 24 hour on call service
  • Safe, secure crisis accommodation
  • Case management support
  • Outreach services
  • Support Groups
  • Advocacy
  • Community Education
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Shalom House Albany

Shalom House provides ‘shelter based’ crisis accommodation for men (18 and over) who are homeless or at risk of becoming homeless. They provide residential care, assessment, individualised support, and referral to other support services. Clients are able to book in one day prior or on the day for up to 2 weeks at a time.

Eligibility:

  • Male
  • 18+ years
  • Homeless or at risk of homelessness
  • Case managed or willing to accept a referral to case management services
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Great Southern DFES Office – Albany

DFES works in collaboration with Western Australian communities and other government agencies to help prevent, prepare for, respond to and recover from diverse hazards including fires, cyclones and floods, to name a few.

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Marine Rescue Albany

Marine Rescue WA volunteers provide a range of emergency management services including:

  • Assisting WAPOL to search for missing people or vessels
  • Providing help to drifting vessels unable to make their own way
  • Assisting in operations to remove grounded or submerged vessels

Rescue assistance includes:

  • Provision of senior first aid, cardio-pulmonary resuscitation or expired air resuscitation
  • Towing damaged vessels back to shore or launching ramp
  • Re-supplying water or fuel to stranded vessels
  • Providing advice on voyage planning, radio communications and actions to take during an emergency at sea
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State and National Crisis Support Services Services

Sexual Assault Resource Centre

The Sexual Assault Resource Centre (SARC) is the 24-hour emergency sexual assault (rape crisis) service in metropolitan Perth.
 
SARC provides:
• Emergency services including medical, forensic and counselling support, up to 2 weeks after a sexual assault
• Counselling services for recent and past sexual assaults, rape and child sexual abuse
• Advice for health professionals about to see a patient following a sexual assault 
• Education and training for professionals 
 
SARC services are available to:
• People of all genders
• People 13 years of age and older 
• People affected by sexual assault, including rape and sexual abuse 
• Family members and partners of a person who has experienced sexual violence
 
To request a counselling appointment, telephone between 8:30am and 4:30pm.
(08) 6458 1828
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Youth Crisis and Emergency Services

The department of child protection and family support provide and fund a range of child safety and family support services throughout the state including mandatory reporting investigations and training, Working with Children Checks, fostering and adoption services, counselling and outreach programs, crisis accommodation, homelessness services, and emergency services support.

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Living Proud LGBTI: Crisis Support

Living Proud provides essential services to LGBTQI+ communities via counselling phone lines, health and wellbeing initiatives and community capacity building.

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Financial Counselling Network – Emergency Relief and Food Access Service

There are a number of community organisations throughout the state that provide emergency relief to people experiencing financial hardship, in the form of food vouchers, bill payment support and more. Emergency Relief assistance is available to support you if you:

  • are struggling to put food on the table
  • are facing overdue bills
  • have used  your savings to pay for daily expenses
  • have experienced a reduction in income

You may be eligible for emergency relief even if you’re not receiving Centrelink income support

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Western Australia Police Force

If life is at threat, call 000 immediately. If you need to report a breach of a Family Violence Order, or require Police attendance, please call 131 444. Questions you may be asked:

  • The address where the incident is taking place.
  • Your name and telephone number.
  • The offender’s name, age and date of birth.
  • Are there any weapons involved? Are you able to describe them?
  • Are you the victim? If no, what’s the victim’s name?
If the incident is occurring while you are talking to the operator, stay on the telephone. Your safety is paramount to us.
 
Police can also issue a Police Order, help you to get a Restraining Order, find a refuge or alternative accommodation. They can also refer you to support agencies such as Crisis Care, counselling services and legal services such as the Legal Aid Domestic Violence Legal Unit. The police will take all measures possible to ensure the victim and children’s welfare and safety is not compromised. They are also committed to ensuring that the perpetrators are held accountable.
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Pets in Crisis

The Pets in Crisis program is a free service providing a temporary home for pets whose owners are experiencing immediate family and domestic violence. Pets are placed in a loving foster home while their owner seeks refuge or temporary accommodation of their own.
The service is available via a referral from a caseworker only. Pets in Crisis is open to all domestic pets, including cats, dogs and pocket pets (rabbits, guinea pigs, mice, etc.) for up to three months.
The scheme is not for emergency situations and the Pets in Crisis team is only available during normal business hours.
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Online Restraining Order Application

A restraining order is designed to prevent acts of family or personal violence. Having a restraining order allows the police to intervene on behalf of the protected person if the conditions are breached.
The online restraining order application service has been introduced for people seeking the protection of a restraining order to lodge their application without having to attend a court registry.
Police officers have the ability to issue a police order for up to 72 hours in certain circumstances. This order is a temporary restraining order that allows the protected person the ability to make an application to a court during normal business hours. Please contact the Western Australia Police Force on 131 444 if you require police assistance or 000 in an emergency.
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Crisis Care Helpline

Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. Call the Crisis Care Helpline when:

  • You need someone to help sort out a serious problem.
  • You are concerned about the wellbeing of a child.
  • You are escaping domestic violence and need help.
  • You are homeless.
If you have concerns about a child’s wellbeing, please contact the Central Intake Team on 1800 273 889 or email cpduty@cpfs.wa.gov.au
Translating and interpreting services available on 13 14 50
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Women’s Domestic Violence Helpline

The Women’s Domestic Violence Helpline is a state wide 24 hour service. This service provides support and counselling for women experiencing family and domestic violence. This includes:

  • Phone counselling
  • Information and advice
  • Referral to local advocacy, support services, and safe accommodation if required
  • Support in escaping situations of family and domestic violence
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Men’s Domestic Violence Helpline

The Men’s Domestic Violence Helpline is a state wide 24 hour service. This service provides counselling for men who are concerned about becoming violent or abusive. The service can provide:

  • telephone counselling
  • information and referral to ongoing face to face services if required

Information and support is also available for men who have experienced family and domestic violence

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1800RESPECT

1800RESPECT is a national sexual assualt and domestic violence counselling service.

1800RESPECT provide support and counselling for:

  • People experiencing, or at risk of experiencing, sexual assault, domestic or family violence
  • Their friends and family
  • Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence.

They can be contacted by phone or online chat, 24 hours a day, seven days a week.

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WA Poisons Information Centre

The WA Poisons Information Centre (WAPIC) is an emergency phone service to the states of Western Australia and South Australia and the Northern Territory providing management advice in cases of suspected poisoning and known poisonings. Advice is also provided on drug information and poisoning prevention.

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