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Diverse Communities and Social Services

Online and phone service and Advocacy
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Regional Australia Institute – Rural Health Connect

Rural Health Connect is a website and app that links people in rural Australia to psychologists via video conferencing technology. Their site allows people to conduct sessions with psychologists from the privacy of their own home with no travel or wait time and no stigma.
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Kids Helpline

Kids Helpline is Australia’s free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
 
• All young people are treated with respect
• All young people can choose the gender of the counsellor they speak to
• Young people are able to access the same counsellor if they wish to call back
No problem is too big or too small to call Kids Helpline about, including but not limited to: 
• Mental Health
• Physical Health
• Safety & Abuse
• Relationships & Sex
• Life issues
• Family & friends
• School & work
• eSafety
 
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LGBTIQ+ Violence Service

The LGBTIQ+ Violence Counselling Service is for:
  • Anyone in Australia who is from the LGBTIQ+ community who has recently or in the past experienced sexual domestic or family violence
  • Family members, friends and supporters of someone from the LGBTIQ+ community who has experienced sexual domestic or family violence
  • Others who may be impacted by violence targeted toward the LGBTIQ+ community, including professionals.
Their service provides:
  • Professional trauma counselling provided by counsellors who have completed specialist training provided by ACON
  • 24/7 telephone support
  • Information and referral to other services
  • Vicarious trauma support and debrief for professionals
They assist with:
  • Managing the impacts of sexual domestic and family violence
  • Talking to supporters
  • Information about seeking assistance from Police
  • Information on medical help
  • Safety planning
  • Referrals
  • Phone 1800 497 212
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Start Out

Start Out is an organisation which aims to support people of diverse sexualities and genders, eradicate discrimination against members of the LGBTQ+ community, and educate the wider community on the effects of discrimination and exclusion on LGBTQ+ youth. 
Service offered is a peer Role Model to act as a mentor and personal support. 
  • Phone 1300 751 690
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Ozhelp Foundation

OzHelp is here to help and you are not alone. Their support services are always confidential and they are here to discuss anything that is troubling you.
No information will be passed onto your employer or anyone else about you. Conversations are between you and OzHelp at all times.
Some of the concerns we can help with include:
• Not coping at work
• Having trouble with relationships
• Can’t sleep
• Feeling down
• Can’t shake your worries
• Parenting or co-parenting issues
• Drinking too much
• Gambling issues
• A friend you are worried about
• Financial issues
If you just need some advice or someone to talk to then that’s okay too.
  • Hours
    Monday to Friday: 9:00am - 5:00pm AEST
  • Phone 1300 694 357
  • Phone 2 02 6251 4166
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My Aged Care

My Aged Care is a Government service and acts as the starting point to access Government-funded aged care services. The phoneline and website can help older Australians, their families and carers gain the help and support they need.
Services offered include:
• Information an available aged care services 
• Eligibility assessments 
• Referrals 
• information on costs of care
  • Hours
    Monday - Friday 8:00am - 8:00pm
    Saturdays: 10:00am - 2:00pm
  • Address PO Box 1237
    Runaway Bay, QLD 4216
  • Phone 1800 200 422
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National Relay Service

The National Relay Service is a government service which helps those who are deaf/hard of hearing communicate with others over the phone through a relay officer.
 
SMS relay number 0423 677 767
 
Teletypewriter number 133 677
  • Hours
    24 hours 
  • Phone 1300 555 727
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Your Toolkit

The Financial Toolbox Women provides support to women and their children facing, or having faced, domestic violence and/or financial abuse. The Your Toolkit team does not provide direct support to individuals, but the website provides details for contacting  support services and help lines and women’s refuges.
 
The website includes information on: 
• Checklist of documents you need to take with you when leaving a relationship 
• How can your bank or financial advisor help if you are preparing to leave?
• Centrelink support payments and services
• Financial assistance for living costs
• Tenancy Information and Laws
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WESNET – Safe Connections

The Safe Connections program provides tech-abuse advice to women who are experiencing technology-facilitated abuse as well as being able to provide women (and children) affected by domestic, family or sexual violence with a free Safe Connections phones and top-up credit (eligible clients can top-up 3 times in the financial year).

They also provide tech-abuse advice where they can organise appointments with one of our tech experts.

  • Phone 1800 937 638
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Telehealth

Telehealth is a free, health appointment by video conference, connecting you with your medical specialist, allied health professional or nurse.
 
People in regional Western Australia can use videoconferencing to attend appointments with their clinician in Perth or another location. In some cases, it is also available to people in the city who find it hard to get to their health professional.
 
Some of many services available with telehealth include:
• Allied health services
• Hospital in the Home (HITH)
• Mental health
• Paediatric services
• Pain management
• Women’s health services
• Preparation for childbirth and parenting
  • Phone 1300 367 166
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Suicide Call Back

Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide. Suicide Call Back Service services include telephone chat services, online chat and video chat.

  • Hours 24 Hours, 7 days a week
  • Phone 1300 659 467
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StepUp Loans

StepUP is a low interest loan for people on low incomes who have difficulty accessing credit from a bank. You can borrow from $800 – $3,000 with up to three years to pay it back. There are no fees.
 
To qualify you must:
 
• Have a Health Care Card/Pension Card, or receive Family Tax Benefit A
• Reside in your current premises for more than 3 months
 
Find your local StepUp Loan provider on the website.
  • Hours
    Monday to Friday: 9am - 4pm
  • Phone 13 64 57
  • Phone 2 (08) 9263 2199
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Services Australia – Farm Household Allowance

A payment for farming families in financial hardship. To get this you must:

  • be a farmer or partner of a farmer, who spends a major part of your time and capital, working on the farm
  • meet the income and assets test limits
  • meet mutual obligation requirements. To get Farm Household Allowance (FHA) you must meet all the following:
  • be a farmer or partner of a farmer
  • be 16 years or older
  • contribute labour and capital to an Australian farm, or are the partner of a farmer who does
  • have income and assets below certain amounts
  • have had less than 4 years of FHA in the specific 10-year period.
  • Hours Monday-Friday 8:00am-8:00pm
  • Phone 132 316
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SEEK Australia

SEEK is a diverse group of companies that have a unified purpose to help people live more fulfilling and productive working lives and help organisations succeed. 
SEEK is an online employment marketplace. Find jobs and career related information throughout Australia.
  • Hours
    Monday to Friday: 7am - 7pm AEDT
  • Phone 1300 658 700
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SANE Help Centre

The SANE Help Centre provides counselling support, information and referrals to adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress. 
 
SANE services include:
• Telephone counselling
• Online chat service
• Email counselling 
• Support and community forums.
  • Hours
    Monday-Friday 10:00am - 10:00pm AEST
  • Phone 1800 187 263
  • Phone 2 03 9682 5933
  • Email helpline@sane.org.au
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Services Australia – Crisis Payment

A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
 
To get any of these payments, you must meet all of the following:
 
• Be in severe financial hardship
• Get, or, be eligible for an income support payment or ABSTUDY Living Allowance
• Be experiencing an extreme circumstance.
To be eligible, you must be experiencing 1 of the following:
• You or someone you’re caring for are required to quarantine or self-isolate due to COVID-19
• You’ve experienced an incident of family and domestic violence
• You’ve had to leave your home because of a natural or other disaster not covered by a disaster relief payment
• You’ve arrived in Australia as a Humanitarian Entrant for the first time
• You were released from prison or psychiatric confinement.
  • Hours Monday-Friday 8:00am-5:00pm
  • Phone 132 850
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Qlife

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

QLife services are free and include both telephone and webchat support, delivered by trained LGBTI community members across the country. Services are for LGBTI individuals, their friends and families, and health professionals in Australia.

  • Hours Monday-Sunday 3:00pm-12:00pm AEST
  • Phone 1800 184 527
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Parent and Family Drug Support Line

The Parent and Family Drug Support Line is a confidential, non-judgemental telephone counselling, information and referral service for anyone concerned about a loved one’s alcohol or drug use. Callers have the option to speak to an experienced parent volunteer.

The counsellor who answers your call can:

  • Listen to your concerns
  • Provide you with information about alcohol or drug use
  • Provide emotional support and professional advice
  • Offer to transfer you to a parent volunteer for peer support
  • Talk about support options for you and your loved one
  • Refer you to local services that can provide you and your family with ongoing support
  • Hours 24 hours, 7 days a week
  • Phone 1800 653 203
  • Phone 2 (08) 9442 5050
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No Interest Loan Scheme

No Interest Loans (NILS) provide individuals and families on low incomes with access to safe, fair and affordable credit.
 
Loans are available for essential goods and services such as fridges, washing machines, car repairs and medical procedures for up to $1,500. Repayments are set at an affordable amount over 12 to 18 months.
 
Am I eligible?
• I have a Health Care Card / Pension Card or earn less than $45,000 a year after tax ($60,000 for couples or people with dependants)
• I have lived at my current or previous address for at least 3 months
• I can show that I have a capacity to repay the loan
  • Phone 13 64 57
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