Below is a list of financial services, including financial counselling, planning and advice services. If you can’t find local financial support services for your area, there is a list of state and national financial support services at the bottom of this page.

Derby Service Centre

Services our staff can help you with:

  • Centrelink

Services you can access using our self-service terminals:

  • Medicare
  • Centrelink
  • Child Support
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Dalwallinu Access Point

Services include:

  • Use internet enabled computers and printers
  • Access free Wi-Fi without a password
  • Get brochures and fact sheets
  • Call us using the phone provided
  • Use the phone claiming service
  • Get reply paid Medicare envelopes
  • Scan, copy, print and upload documents
  • Verify identity documents Get help to set up and access digital services
  • Get help with general questions about our payments and services
  • Get a referral to other services.

At an Agent you can also:

  • Get help to set up and access digital services
  • Get help with general questions about our payments and services
  • Get a referral to other services.
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CWA of WA Sir James Mitchell Fund

The Sir James Mitchell Fund is used to assist those who may need a helping hand. Applications for assistance are considered on an individual basis and are completely confidential. Assistance is in the form of IGA food cards, health expenses and other general assistance. It does not assist with whitegoods, rental bonds and arrears, utility bills (electricity, gas, water etc), car registration/maintenance, travel or funeral expenses.

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Citizens Advice Bureau

Citizens Advice Bureau (CAB) provide information and referral, a low-cost legal advice service on a wide range of issues, and a mediation service.

Their services include:

  • Free information on a wide range of issue
  • Low-cost Legal Advice
  • Low-cost mediation and dispute resolution
  • Free Tax Help (July – October)
  • Assistance with WA NILS (No Interest Loan Scheme) Applications
  • Justice of the Peace
  • Probate Assistance
  • Preparation of Family Court documents
  • Letters of Administration
  • Wills
  • Enduring Powers of Attorney
  • Enduring Powers of Guardianship
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Centrecare Kalgoorlie – Financial Counselling Kalgoorlie-Boulder and Surrounds

This service assists individuals and families on low incomes, experiencing financial difficulties. The service works with clients to resolve financial crises such as the risk of legal action, loss of essential services or eviction. It offers information, conducts assessments and will provide options and support to assist consumers to address identified problems and manage their financial situation more effectively. To attain emergency relief you must be an existing client of Centrecare and have an appointment. Emergency relief is overseen by a financial counsellor and evidence of hardship is required. This service can also provide assistance with applications for No Interest Loans (NIL) and Hardship Utility Grant Scheme (HUGS), food vouchers to Foodbank, assist with bill payment, transportation and Telstra. Limits to emergency relief are $100/single per year and $300/family per year. Referrals are accepted.
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Centacare – Homelessness Support

Centacare Kimberley offers support to people who are homeless, or are highly at risk of becoming homeless in Broome and Derby. Homelessness is where you don’t have a stable or secure place to live, so includes people who are living in overcrowded family homes. All people over the age of 25 are eligible for support. The focus of the three Homelessness services is to support individuals, couples and families to achieve the goal of obtaining and then maintaining long term stable housing in the Public Housing system, or, the private rental market.

The Derby service can work with any person who is Homeless, but does have a focus on supporting women and children who are escaping Domestic Violence to secure long term housing.

Homelessness Services offer a holistic response that can support people to overcome multiple life challenges, and are able to provide support in the areas of:

  • Applying for housing;
  • Access to short and medium term accommodation options
  • Referrals to specialist and mainstream services
  • Advocacy and support
  • Access to education, training and employment
  • Life & independent living skills development
  • Access to Financial advice and Material aid
  • Mentoring and positive role modelling
  • Tenancy information, advice and support

 

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Bunbury Service Centre

Centrelink delivers a range of government payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.
 
Services the staff can help you with:
• Centrelink
• Medicare
Services you can access using our self-service terminals:
• Medicare
• Centrelink
• Child Support
 
Self Service Line call 136 240 to:
 
• Check payment information, such as past and future payments
• Update your family income estimate
• Complete your Rent Assistance review
• Apply for an advance payment
• Hear your Working Credit or Income Bank balance.
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Broome Circle – Financial Management Program

The Financial Management Program (FMP), Broome CIRCLE offers many services that support people experiencing financial crisis. If you are in this situation, seeing a member of the Broome Circle FMP team could help to improve your personal financial situation and meet personal goals.

A Capability Worker can help you with:

  • Creating and managing a sustainable budget
  • Managing your bills and payments
  • Support and advocacy with other agencies such as Horizon Power or Homes West
  • Tips for saving and creating a savings plan
  • Information about bank accounts, fees and online banking
  • Setting up Centrepay payments
  • Support in accessing a No Interest Loan for essential household items and services

Financial Counsellors can help you with your complex financial needs such as:

  • Support dealing with credit and debt issues
  • Negotiating affordable payment plans
  • Dealing with car or house repossession
  • Help getting debt collectors off your back
  • Superannuation queries
  • Accessing entitlements including insurance matters
  • Help sorting out deceased estates
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Bloodwood Tree Association – Healthy Living Program

Healthy living Program: An intensive 4-day workshop that provides at-risk individuals and families with the tools and knowledge needed to achieve and maintain a healthy home (tenancy obligations, inspections, cleaning and maintaining a home), healthy family (family health, family first aid and conflict resolution) and healthy life (bill paying, budgeting and meal planning).

The workshops are hands-on and collaborate with local agencies to assist participants to stay in their home once tenancy has been obtained.

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Bloodwood Tree – Yandeyarra Centrelink Services

Bloodwood Tree has trained and employed local community residents to deliver the service at Yandeyarra.

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